Shipping Policy
haute is based in Canada. Here's everything you need to know about getting your order.
Where we ship
We ship to Canada and the United States. We currently don't ship to Quebec due to provincial packaging regulations. We also don't ship to addresses outside Canada and the US.
Processing time
Orders are packed and shipped within 1–3 business days (Monday to Friday, excluding holidays). We'll email you when your order ships.
Shipping within Canada
- Standard: $3.99 CAD flat rate, or free on orders of $35.00 CAD or more after discounts. Single-set orders travel by Canada Post Lettermail (untracked, usually 3–5 business days). Orders of 2 or more items ship tracked, usually 2–8 business days after shipping, and we email your tracking link when your order ships.
- Express: $20 CAD. Tracked. Estimated 1–2 business days after shipping.
Shipping to the United States
- Standard: $4.99 USD flat rate, or free on orders of $45.00 USD or more after discounts. Tracked cross-border shipping. Estimated 4–8 business days after shipping.
- Express: the rate for your address is shown at checkout.
Duties and taxes for US orders
All applicable US import tariffs, duties and clearance fees are handled and paid by haute (delivered duty paid). There is nothing to pay when your order arrives.
Prices and delivery estimates
Prices for Canada are in Canadian dollars. Shoppers in the United States see prices and shipping in US dollars. The final shipping cost and delivery options for your address are shown at checkout. Delivery times are estimates and can be affected by carrier delays, weather and busy seasons.
Tracking
US orders, Express orders and Canadian orders of 2 or more items include tracking, sent by email when the order ships. Single-set standard orders within Canada travel by Lettermail and are not tracked.
Address accuracy
Please double-check your shipping address at checkout. If you need to change it, email us right away. Once an order has shipped we can't redirect it, and we're not responsible for orders delivered to an incorrect address entered at checkout.
Lost or delayed orders
If your order hasn't arrived within the estimated time, email us with your order number and we'll sort it out.
Questions?
Email us at hello@yourhaute.com.