Returns & Refunds
We want you to love every haute set. If something isn't right with your order, here's how we can help.
14-Day Wear Guarantee
If your haute set does not last a full 14 days using our application method, send us a photo and we will mail you a replacement style free of charge.
- Apply with the glue in your kit, following our prep and apply steps.
- Email hello@yourhaute.com with a photo and your order number.
- All claims must be started within 21 days of the date your order shipped. Claims made after that window can't be accepted.
- One replacement style per set.
Cancellations and order changes
You can cancel an order within 24 hours of placing it, as long as it hasn't shipped. Sign in to your haute account, open the order and choose Cancel order. We'll confirm your cancellation by email and refund you to your original payment method.
Need to change your shipping address or swap a set? Email hello@yourhaute.com (or tap Change something on the order in your account) within 24 hours and before your order ships. Once an order has shipped, it can't be changed or cancelled.
Returns
You can return unopened, unused items in their original sealed packaging within 14 days of delivery.
For hygiene reasons, we can't accept returns of:
- Nail sets that have been opened, tried on or worn
- Opened nail glue, adhesive tabs, glue remover or cuticle oil
- Items damaged through misuse or improper application or removal
- Gift cards
Damaged, defective or incorrect items
If your order arrives damaged, defective or isn't what you ordered, email us within 7 days of delivery at hello@yourhaute.com with your order number and a clear photo of the issue. We'll send a replacement or issue a refund, at no cost to you.
How to start a return
- Sign in to your haute account, open the order and choose Start a return, or email hello@yourhaute.com with your order number and the reason for your return.
- We'll reply with return instructions. Please don't send items back without contacting us first, as returns sent without approval can't be accepted.
- Ship the item back in its original packaging.
Refunds
Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds are issued to your original payment method within 7 business days. Your bank or card provider may take a few extra days to post the credit.
If you return part of a bundle or a mix & match order, the refund is the amount you actually paid for that item after the bundle price was applied. Original shipping charges are non-refundable unless the return is due to our error.
Return shipping
Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect.
Exchanges
We don't offer direct exchanges. If you'd like a different design, return your eligible item and place a new order.
Questions?
Email us at hello@yourhaute.com.